We want to give the very best service we can which is why we want to extend your 1 year guarantee to 5 years meaning, if any component on the bag fails, we will replace it or repair it, free of charge.
What IS Covered?
Our guarantee covers you against all manufacturing faults on component parts. So if the product is found to be defective, we will repair or replace it free of charge.
We will refund any and all postage costs incurred by your Ultra Dry order.
What IS NOT Covered?
WEAR AND TEAR / ACCIDENTAL DAMAGE: You are not covered for ‘unreasonable’ damage including accidents, abrasions, holes, tears, burns, neglect or damaged in travel transit.